Chatbots basics 101 is a session to cover, what is a chatbot, the types of chatbots, and the role of Natural Language Processing & Artificial Intelligence, machine learning. After listening to this podcast you can embark on a journey to a world of Virtual Assistants and how they work.
As the organizations have started working on Conversational Interfaces (chatbots) to serve/improve customer service or we can say to serve millennials. with the rapid growth and impact of Social Media we are feeling more comfortable interacting with others through messages/chats via WhatsApp, Fb messenger, Slack, or other social networks and as per BI Intelligence “Messaging Apps have surpassed Social Networks, monthly active users for top 4 social networks are less compare to messages apps”. A
- Chatbots Rudiments
- Types of Chatbots, Conversational Interface
- Natural Language Processing (NLP)
- Artificial Intelligence (AI)
- Machine Learning (ML)
- A brief history of Chatbots from drift.com
- A bot that’s your friend. In China there is a bot called Xiaoice, that over 20 million people talk to
- Chatbot Maturity Framework “Your Best Agent Is a Chatbot by www.247-inc.com”
- Current underlying chatbot technology
- Retrieval-based vs. Generative models
- Natural Language Processing (NLP)
- Gartner Hype Cycle
- Chatbot maturity model by Capgemini, this we have not discussed in the podcast but it is good blog to discuss how chatbot can meet expectations.
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